How to Report a Maintenance Issue

Click here to lodge your maintenance request

 

You will then be prompted to enter your email address. Please ensure that you enter the same primary email address that you provided to us on your lease agreement as it links directly to our system and will not recognise you as a tenant if a different address is used. Then simply follow the prompts to register your account!

Submit a request

To report a maintenance issue, open your ‘Maintenance Manager Tenant App’ and select ‘Report an Issue’. Your property address will be inputted automatically, if the wrong address is appearing please call our office. Enter in all information into the required fields and upload a photo of the problem then select ‘send’. Please ensure that you are providing as much information as possible so that we can action your request as soon as possible.

Before proceeding with logging your maintenance request with our office please refer to this guide first to avoid any unnecessary call outs which could result in a charge.

No Electricity?

  • Have you contacted Synergy? There may be a fault in the area.
  • If renting a unit – have you checked with a neighbour? It may be the Body Corporate that needs to be contacted for action.
  • Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs re-setting.

No hot water?

  • Is it gas or electric? Have you arranged connection of your gas or electricity?
    If it is an electric hot water system:

    • Have you checked to see if your hot water system needs re-filling/topping up? There is normally a copper valve on electric hot water systems and an overflow pipe. This quite commonly needs to be carried out every six months or so. Have you checked the fuse in the metre box? Has someone turned off the fuse by mistake? Have you checked that the water tap on the hot water system itself is turned on?
      If it is a gas hot water system:
    • Have you checked to see if your pilot light has gone out? Most units are easily relit – follow the instructions normally located to the inside of the system. If you have gas cylinders are they empty?

Lights not working?

  • Have you checked your fuse box? If there has been an overload the safety switch may need resetting.
  • Have you replaced the light bulbs (and starters for fluoro tubes)?

Power points not working?

  • Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs re-setting.
  • Have you checked if one of your appliances were faulty?
    • Unplug all appliances in the house. Reset the safety switch in the metre box. If the safety switch trips or blows again with nothing plugged in, contact our office. If all is well with nothing plugged in, it is likely an appliance is faulty. Once you have unplugged all of your appliances and re-set the safety switch, start plugging in your appliances one by one. For example: plug in your fridge and check the safety switch has not clicked off. If the safety switch does click off you know that there is a fault with the fridge and you need to get it repaired. Otherwise disconnect the fridge and plug in the stereo and continue the same process checking all of your appliances until the faulty appliance is located. If the electrician attends to the job and finds the fault is with one of your appliances, you will be charged their fees.

Stove element is not working?

  • Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning them and putting back in again can fix the problem. Please remember to switch off the power to the stove prior to touching the elements.
  • Some stoves have on/off switches, usually on the wall near the stove, below the benchtop or in a near by cabinet. Please check for this switch and ensure its in the “on” position.

Regular maintenance

Please ensure you are checking the below items regularly:

  • Pipes (under the basin in cupboards, feel for any leaks or dampness)
  • Dripping taps (both inside and out)
  • Reticulation (please ensure set correctly and working, and sprinkler heads are intact and uncovered)
  • Gutters – do they appear full, weeds and leaves etc.
  • Water damage such as mould and stains to ceilings, bubbling/flaking paintwork (inside and out)
  • Toilet cistern not running constantly
  • Smoke alarms (have the batteries been changed?)

For any urgent maintenance items such as burst water pipes, no hot water or electricity or a gas leak please call our office immediately on 9791 8855.

 

After hours?

For urgent after hours repairs please avoid logging an online maintenance request and instead call 9791 8855. Our office number will divert to our on-call phone where you can leave your name, contact number, property address and a brief description of the urgent maintenance item you wish to report and we will return your call within the hour (after 7.00AM and before 8.00PM).